Last Updated: February 23, 2026
Welcome to KerGro.
The terms “we,” “us,” and “our” refer to KerGro, operated by Parco Agro Products.
KerGro operates this website and online grocery platform offering fresh fruits, vegetables, dairy products, packaged foods, frozen items, household essentials, and related services (collectively, the “Services”) within our serviceable delivery area.
These Terms of Service (“Terms”), together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and other referenced policies, govern your access to and use of our Services.
By accessing, browsing, or placing an order through our website, you agree to be legally bound by these Terms. If you do not agree, you must not use our Services.
By using our Services, you confirm that:
You are legally competent to enter into a contract under the Indian Contract Act, 1872.
You are at least 18 years of age.
If you create an account, you agree to:
Provide accurate and complete information
Maintain confidentiality of login credentials
Accept responsibility for all activities under your account
Update information when required
We reserve the right to suspend or terminate accounts that violate these Terms.
We strive to display accurate product descriptions, prices, weights, and images.
However:
Product images are for representation purposes only
Packaging may vary
Fresh produce may vary in size, color, and weight
Minor variations may occur due to seasonal availability
We reserve the right to:
Modify product listings
Adjust pricing
Limit quantities
Discontinue products
Without prior notice.
Placing an order constitutes an offer to purchase.
Orders are confirmed only after:
Successful order placement
Payment confirmation (for prepaid orders)
We reserve the right to:
Refuse or cancel orders due to stock issues
Cancel orders in case of pricing errors
Cancel orders suspected of fraud
Once confirmed, orders cannot be canceled.
Returns and refunds are governed by our Return & Refund Policy.
Purchases are strictly for personal household consumption and not for resale.
All prices are listed in Indian Rupees (INR).
Prices may change without prior notice.
Applicable GST is included where required.
We accept payments via:
UPI
Debit/Credit Cards
Net Banking
By placing an order, you confirm that:
You are authorized to use the selected payment method
Billing information provided is accurate
You agree to pay all applicable charges
We reserve the right to correct pricing errors even after order placement.
Delivery is currently available only in:
Bhestan, Surat - 395023
Estimated delivery time: Approximately 30 minutes (subject to operational feasibility).
Delivery timelines are not guaranteed and may vary due to:
Weather conditions
Traffic
High order volumes
Unforeseen operational issues
Risk transfers to the customer upon successful delivery.
Returns and refunds are governed by our published Return & Refund Policy.
Key points:
Complaints must be reported within 1 hour of delivery
Perishable items cannot be returned after 1 hour
Refunds (if approved) are processed within 3–5 working days
Refunds are credited to the original payment method only
All website content including:
Logos
Brand name
Text
Images
Graphics
Layout and design
Are owned by KerGro / Parco Agro Products and protected under applicable intellectual property laws.
You may not copy, reproduce, distribute, or exploit content without written permission.
We may use third-party providers for:
Payment processing
Website hosting
Analytics
Delivery support
We are not responsible for third-party service interruptions beyond our control.
You agree not to:
Engage in fraudulent transactions
Provide false information
Attempt unauthorized access
Disrupt website functionality
Scrape or misuse website data
Use the platform for illegal activities
Violation may result in termination of access.
Occasionally, information on the website may contain errors relating to:
Pricing
Product descriptions
Availability
We reserve the right to correct such errors and cancel affected orders without liability.
Our Services are provided “as is” and “as available.”
We do not guarantee:
Uninterrupted website access
Error-free operation
Exact weight or appearance of fresh produce
All grocery items are sold for household consumption and should be inspected at the time of delivery.
To the fullest extent permitted by Indian law, KerGro shall not be liable for:
Indirect or consequential damages
Loss of profits
Loss arising from delivery delays beyond control
Damage occurring after successful delivery
Our maximum liability shall not exceed the value of the order placed.
You agree to indemnify and hold harmless KerGro and Parco Agro Products from claims arising due to:
Breach of these Terms
Misuse of Services
Violation of applicable laws
We may suspend or terminate access without prior notice if you violate these Terms.
Obligations related to payments, liability, and intellectual property survive termination.
These Terms shall be governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of courts located in Kerala, India.
If any provision is found unenforceable, remaining provisions shall continue in full force.
We may update these Terms periodically.
Revised Terms will be posted on this page with an updated “Last Updated” date.
Continued use of our Services constitutes acceptance of revised Terms.
Parco Agro Products
9/2094, Vayankavu Road
Vengassery PO, Palari Ambalapara
Palakkad, Kerala - 679516
India
Customer Care: +91 7567 000 993
Email:
office@kergro.in
parcoagroproducts@gmail.com
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